When it comes to municipal services, citizens either benefit from them or bear the brunt of their effects, and in turn, ultimately determine the extent of policy success. As a result, community engagement by local government has incredible potential to help craft effective city initiatives—so how can municipalities leverage technology for greater community engagement and constructive dialogue with residents?

What is Community Engagement?

Community engagement is a multi-step process which begins with decision-making itself. Traditionally, government decisions are made from executive third-party perspectives which can fail to embody community sentiments. When people are given channels of direct

communication with their cities, they’re empowered to bring truly important issues to light from positions of personal experience. The more accessible these channels, the more diverse these voices can be, ensuring the service of as many community groups as possible.

Still, effective community engagement doesn’t stop with the centralization of initiatives in […]